Refund Policy

Last updated: February 23, 2026

Our Commitment

At stress.day, we want you to be satisfied with your purchase. This Refund Policy explains your rights and our procedures for requesting refunds on premium subscriptions.

Free Trial

All users receive 5 free AI chat messages to try our premium features before purchasing. We encourage you to fully explore these features to ensure the Service meets your needs.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers:

  • Applies to your first subscription purchase only
  • Must be requested within 30 days of initial purchase
  • Full refund of the subscription fee
  • No questions asked - we respect your decision

Subscription Renewals

After the initial 30-day period:

  • Monthly subscriptions renew automatically each month
  • Annual subscriptions renew automatically each year
  • Renewal charges are generally non-refundable
  • You can cancel anytime to prevent future charges
  • Cancellation takes effect at the end of the current billing period

Exceptions for Refunds

We may issue refunds outside the 30-day guarantee in exceptional circumstances:

  • Technical issues preventing Service use (must be reported promptly)
  • Duplicate charges or billing errors
  • Unauthorized charges (subject to verification)
  • Service unavailability for extended periods

These exceptions are evaluated case-by-case and require documentation of the issue.

Non-Refundable Items

The following are not eligible for refunds:

  • Partial subscription periods (pro-rated refunds not available)
  • Subscriptions canceled after the 30-day guarantee period
  • Account termination due to Terms of Service violations
  • Change of mind after 30 days
  • Failure to use the Service after purchase

How to Request a Refund

To request a refund within the 30-day guarantee period:

  1. Email us at support@stress.day
  2. Include your account email and reason for refund
  3. We will process your request within 3-5 business days
  4. Refunds appear on your original payment method within 7-10 business days

For billing questions or exceptional circumstances, contact us at the same email address with detailed information about your situation.

Cancellation Process

To cancel your subscription and prevent future charges:

  1. Log into your account on stress.day
  2. Go to Settings → Subscription
  3. Click "Cancel Subscription"
  4. Confirm cancellation

You will retain access to premium features until the end of your current billing period. No partial refunds are provided for remaining time.

Payment Processor

All payments are processed securely through Paddle. Refunds are issued through Paddle and may take 7-10 business days to appear on your statement depending on your bank or card issuer.

Disputes and Chargebacks

Before initiating a chargeback with your bank, please contact us directly. Chargebacks can:

  • Result in immediate account suspension
  • Incur additional processing fees
  • Delay resolution of legitimate issues

We are committed to resolving billing issues fairly and promptly when contacted directly.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Service constitutes acceptance of the updated policy.

Contact Us

For refund requests or questions about this policy:

Email: support@stress.day
Response Time: Within 24-48 hours

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